Customer Care Professional – Corporate & BTA
American Express - Watermael-Boitsfort long term contract (CDI)

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Job description

The Representative Operations Corporate / BTA has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in using our main frame customer databases and needs to understand all product features and benefits of the area he/she works in. He/She is responsible for :  
  • Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies.
  • Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product.
  • Maintenance of the customer profile and all administration around it including card applications.
  • Controlling outstanding credit balances on corporate accounts.
  • Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure.
  • Ensure correct reporting is produced and reworked for operational purposes.
  • Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way.
  • Understanding and working with basic instructions, information and procedures required in order to perform the job.
  • Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available.
  • Respecting confidentiality with regards to all data.
  He/She works under supervision of a team leader.

Your profile

  • possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a team leader
  • process data out of one specific sub-discipline and look for pattern and cause /effect
  • act on own initiative within well-defined guidelines and procedures based on materials available and able to propose normal improvements under supervision of a team leader
  • transfer own knowledge and transfer way of working in a formal and informal way
  • answer correctly and in a structured way more complex questions from internal and external corporate customers according to set rules and procedures. Able to correctly report on data and incidents
  • treat others fair, respect confidentiality and approach others in an honest way
  • process data in a timely and accurate manner
  • The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience).
  • Dutch - Experienced (written & oral)
  • French - Experienced (written & oral)
  • English - Experienced (written & oral)
  • MS Office - Experienced
  • Proprietary IT platforms
  • Job specific IT systems

What we offer

  • job in a growth environment, supported by our major shareholder: American Express
  • A friendly working environment within the financial sector.
  • An attractive remuneration package with fringe benefits.
  • An ambitious and dynamic team that invests in growth, development and expansion.
  • We place great importance on doing what is right, what is best and what is innovative.
  • A career with variety, room for ideas and initiative.